How do I reject an order?
- Technicians can reject orders in Handyman Mobile (if rejection categories have been set up in Configuration). Rejecting removes the order from the technician's device.
Rejected orders appear in Handyman Office in the order under the Rejected tab. The rejection reason appears as a separate column in the Participants tab. After rejection, follow-up steps in Handyman Office are required:
- Perform any necessary preparatory work so the order can be completed (e.g. obtain materials, check availability of other employees).
- Remove the rejection via the Participants menu — this removes the order from the Rejected tab and the technician receives the order again at the next synchronisation.
- If applicable, mark the participant as finished and/or assign new participants for the order.
Rejection categories must be configured before technicians can select a reason when rejecting an order. Without at least one rejection category, the Reject option may not be available in Handyman Mobile.
- In Handyman Office, go to Configuration → Category → Reason for order rejection.
- Click New.
- Enter an ID and a descriptive name — for example, Materials not available or Access denied.
- Click OK to save.
Repeat for each rejection reason needed. After the next synchronisation, the categories appear as options when a technician rejects an order in Handyman Mobile.
How does an administrator set up rejection categories in Handyman Office?
Related articles
- Understand your order list in Handyman Mobile — how the Available and Internal tabs work
- Complete your participation when finishing an order — for when you complete rather than reject