Tommy Strand

  • Total activity 1960
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Articles

Recent activity by Tommy Strand Recent activity Votes

  • Use Events for tracking SLA agreements in Service Contracts

    1. Handyman Office
    2. Event

      Defining an SLA event template First, an event template using the SLA event types must be defined. Three different event types are possible: SLA response time - Time from order creation to respo...

    • Tommy Strand
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Configure Event activity settings

    1. Handyman Office
    2. Event

    The settings will define a schedule for the time and days when the event is active, and time against warnings and deadlines will be calculated. Define activity settings according to your agreement ...

    • Tommy Strand
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Set up a yearly service order reminder with Event templates

    1. Handyman Office
    2. Event

    How this template is structured? The template uses two chained Events: Event 1 — Technician notification: Fires when a yearly service order is created for a piece of equipment. Handyman sends a n...

    • Tommy Strand
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Create and maintaining Event templates in Handyman Office

    1. Handyman Office
    2. Event

    Who can create Events? All Handyman Office coordinators can add Events to orders they have access to. Super users can define Event templates and set defaults per service order group, so Events are ...

    • Tommy Strand
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Activate Events in Handyman Office

    1. Handyman Office
    2. Event

    How do I activate an Event manually? An Event can be manually activated by the official in charge if the Event template allows it. Open the order containing the Event, go to the Events tab, and cli...

    • Tommy Strand
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Add Events to orders in Handyman

    1. Handyman Office
    2. Event

    How do I add an Event to a specific order? Open the order in Handyman Office Go to the Event tab Click Add and select the Event template Configure any required settings Click OK How do I apply Eve...

    • Tommy Strand
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Understand and use Events in Handyman

    1. Handyman Office
    2. Event

    What can Events do?The Events module lets you automate communication and workflows in Handyman without manual intervention. Events can: Send email or SMS notifications to customers (e.g. "Your serv...

    • Tommy Strand
    • Updated
    • 1 follower
    • 0 comments
    • 1 vote

  • Check recommended mobile device specifications

    1. Handyman Mobile
    2. General

    Choose the Right Device for Handyman MobileHandyman Mobile runs on iOS, Android, and Windows devices. Follow these guidelines to choose a device that delivers good performance and a smooth user exp...

    • Tommy Strand
    • Updated
    • 1 follower
    • 0 comments
    • -1 votes

  • Fix the issue where users cannot download documents

    1. Handyman Portal
    2. FAQ

    If you can not use the buttons to view or download documents, your browser must allow pop-up windows.  For the preview and documentation download buttons to work, you need to allow pop-up windows f...

    • Tommy Strand
    • Updated
    • 1 follower
    • 0 comments
    • 1 vote

  • Log out and change your password in Handyman

    1. Handyman Portal
    2. FAQ

    How do I log out? Click the green profile icon in the upper right corner of the page. Select Log out from the menu. How do I change my password? Click the green profile icon in the upper right c...

    • Tommy Strand
    • Updated
    • 1 follower
    • 0 comments
    • -5 votes