What is an order in Handyman?
Handyman is built around order management. An order represents a unit of work — whether it is a maintenance visit, an installation job, a repair, or an internal task. All time registrations, material usage, checklist completions, photos, and invoicing are linked to an order.
Customers may use different terminology for what Handyman calls an order — common alternatives include "job", "project", "work request", or "service call".
What can I see and do in the Order module?
What you see in the Order module depends on which additional licenses your organisation has activated. The core view shows your order list with status and assignment information. Additional modules extend what is available:
- Resource Planner — adds scheduling, task planning, and calendar views
- Order Control — adds approval workflows before orders are sent to the field
- Service module — links orders to service contracts, sites, and equipment
- Invoice module — enables invoicing directly from the order
- Quote module — adds the ability to create contract quotes from orders
What are the different order types?
Handyman supports several order types to reflect different kinds of work:
- Work order — standard field work, exported to ERP on completion
- Service order — planned maintenance linked to a service contract
- Repair order — equipment repair linked to a site or equipment record
- Installation order — new equipment installation
- Internal order — internal work, not exported to ERP
See Create orders for instructions on creating each type.