What information does the System tools screen show?
- Machine owner — Shows your company name and your user name as registered in Handyman
- Store information — Shows the name and number of the vehicle store assigned to your account, if applicable
How do I upload my database to GSG Handyman support?
When the support team needs to investigate a technical issue, they may ask you to upload your mobile database. To do this:
- Go to Settings → System tools
- Tap Upload to GSG Handyman support
- Enter your support ticket number if you have one, or proceed without it
- Confirm the upload
The database is uploaded directly to the GSG Handyman support. If you have a support ticket open, the support representative will provide you with a ticket number before requesting the upload. Including the ticket number helps them link your database to the correct case.
When should I upload my database?
Only upload your database when a support representative asks you to. They will request it when they need to investigate a problem that cannot be diagnosed remotely. You do not need to upload it proactively — do so only on request.