Tommy Strand

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Activity overview

Latest activity by Tommy Strand
  • Tommy Strand created an article,

    Keyboard shortcuts in Handyman Office

      Service Module Toolbar CTRL+O Configuration CTRL+C Contract CTRL+U Customer CTRL+E Equipment CTRL+S Site CTRL+T Task List CTRL+H History   Menu Sit...

  • Tommy Strand created an article,

    URL`s used for maps in Handyman Office

    In Handyman Office, the map control is using OpenStreetMap as the map engine. It uses the http://tile.openstreetmap.org/ URL to get the tiles for the map.   For the zooming functionality, Handyman ...

  • Tommy Strand created an article,

    Resulting emails from Events

    Emails will be sent to the recipients defined in the Event Templates. Note that Customers will receive emails automatically without review or validation when this feature is implemented for externa...

  • Tommy Strand created an article,

    Using Events for tracking SLA agreements in Service Contracts

    A special type of events is used for tracking SLA (Service Level Agreements) agreements. These events will get its deadline values from the connected Service Contract.   Defining an SLA event templ...

  • Tommy Strand created an article,

    Configure Event activity settings

    The Activity settings define the “active hours” for the event. This normally reflects the opening hours for the company and the level of support agreed with the customer. The settings will define a...

  • Tommy Strand created an article,

    Example Event template: Reminder of Yearly service order

    This Event templates consists of two events. The first event will create a notification to the preselected “preferred technician” on a equipment, when a Service order is created for the yearly mai...

  • Tommy Strand created an article,

    Creating and maintaining Events

    All Handyman Office coordinators can create Events for orders, and access Events. Events on orders are made accessible to all users that are participants on the order, and according to the rule set...

  • Tommy Strand created an article,

    Activating Events

    Events can be triggered/activated in Handyman Office, by a coordinator (Official in charge) if the setting on the Event allows this. Else, buttons for Done/Dismiss are inactivated (greyed out). Som...

  • Tommy Strand created an article,

    Adding Events to orders

    It is possible to add Event templates manually via orders in Handyman Office   or to always include them when used with selected Service order group (Super User configuration of Categories – Selec...

  • Tommy Strand created an article,

    Events - an overview

    The module gives you automatic messages by SMS and e-mail both internally and to your customers. This ensures effective customer communication The Handyman Event module introduces a completely new...