When is remote assistance used?
Remote assistance is used during troubleshooting when you cannot take a screenshot or screen recording of the issue. A support agent connects to your device to observe the problem in real time, which helps diagnose issues that are difficult to describe or reproduce.
How do I set up remote assistance?
- Install TeamViewer Quick Support from the app store on your device:
- Android: Google Play Store
- iOS: App Store
- Open TeamViewer Quick Support — an ID number appears on screen
- Share this ID number with the GSG Handyman support agent
- When the agent initiates the connection, a prompt appears on your device
- Tap Start broadcasting to allow the agent to view your screen
What can the support agent do during a remote session?
The support agent can view your screen in real time to observe the issue. On Android devices, the agent may also be able to control the device directly if needed. On iOS, only screen viewing is supported — the agent cannot control your device.
Is my data safe during a remote session?
You are in control throughout the session. You can end the remote connection at any time by stopping the broadcast in TeamViewer Quick Support. The support agent can only see what is on your screen during the session — they cannot access files, messages, or other apps outside of what is visible.