Introduction
Support will as a part of the troubleshooting process ask users to upload the Handyman Mobile database to our server. This will help Support in diagnosing the problem by inspecting the data and logs contained within the Handyman Mobile application. No other data is uploaded.
Environment
Handyman Mobile
Step by step
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Open the app a your mobile device.
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Go to Settings
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Open System Tools
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Click Upload Database
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Check the box for "use support number" (provide the user with the case ID number)
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Click OK to start the upload
