Support will as a part of the troubleshooting process ask users to upload the Handyman Mobile database to our server. This will help Support in diagnosing the problem by inspecting the data and logs contained within the Handyman Mobile application. No other data is uploaded.
Step by step
Open the app a your mobile device.
Go to Settings
Open System Tools
Click Upload Database
Check the box for "use support number" (provide the user with the case ID number)
Click OK to start the upload