What happens when an employee leaves?
When an employee leaves your organisation, you need to update their record in Handyman Office to:
- Prevent them from logging into Handyman Office or Handyman Mobile
- Free up their license so it you can assign to a new employee
- Preserve their historical order and time registration data for reporting purposes
Employees should not be deleted from the system — their historical data (completed orders, registered hours, etc.) must remain for reporting and compliance. Instead, you deactivate the account.
How do I deactivate a departed employee?
- In Handyman Office, go to Configuration → User (CTRL+F7)
- Find and select the employee who has left
- Set the Employment end date to their last working day
- Untick the Active checkbox (or equivalent login enable setting)
- Remove any licenses assigned to you on the License tab
- Click OK to save
The employee can no longer log in. Their license is freed and can immediately be assigned to another user via Configuration → User on the new employee's record.
What if the employee has a vehicle store assigned?
If the departing employee had a vehicle store, ensure any remaining stock is transferred to another store before deactivating. Go to Logistics → Store and move the inventory to the correct store. Contact GSG Handyman Support if you need assistance with store transfers.