Zähler-basierter Service ermöglicht es, den nächsten Servicebesuch für ein Gerät anhand der aufgezeichneten Nutzung abzuschätzen. Dies können Nutzungsstunden oder Fahrstrecke sein. Die Werte können von Fleet System Asset-Sensoren oder manuellen Eingaben auf Handyman Mobile mithilfe von Checklisten stammen. Weitere Werte können im Zähler-basierter Service Menü Plugin eingegeben werden.
The Counter Based Service system has 3 main components:
1. Counter definitions
The counter defines the rules for service intervals, next service value and threshold values for signalling how close the next upcoming service is. It also defines the connection to Fleet System Assets Accumulators to be used for value fetching.
2. Collected values
Each counter will get values form the value collection system. The collection is either done via automatic fetching of live data from Fleet System Assets, using Checklist on Handyman Mobile, or manual input in the Counter Based Service screen.
3. Calculation of next service visit
The solution uses the counter definition and the collected values to estimate when the next service is due based on the usage trend.
The system creates service order with service tasks from a Service contract definition so that all rules and customer agreements is followed.
Create Counter Definitions for equipment
The counter definition is where the rules for service intervals and calculation rules is set up.
Priority limits define the signaling in the list of counters when date for next service visit is getting closer. This is optional to use.
If you have Fleet System Assets, you specify the connection between the counter and the accumulator used to fetch live data.
Set up Service Contract and Service Form
To be able to generate a service order for the calculated visit, there must be a service contract where the equipment is included.
- In addition the equipment must be assigned a service form without frequency and next service date.
- This service form defines that tasks to be performed during the service visit.
The system automatically finds this combination of service forms and equipment, and will generate a service order with all the rules defined in the contract. This way for example preferred technician and order categories will be filled automatically according to the settings in the contract.
Each counter definition on an equipment may have different service forms. In the example above, two service forms are defined. The system will be able to connect the correct service form to the counter by using the counter number as a suffix to the id of the service form. Add "-" and the number value to the id of the service form.
This way the system is able to have different service tasks for different counter son the same equipment.
This solution also makes it possible to combine Counter Based Service interval and Calendar based visits for the same equipment in the same Service Contract. For example you can have Yearly inspection visits with a separate service form and a counter based setup for maintenance defined in the same contract.
Getting counter values
Set up checklist
In the list of checklist templates, you will find the checklist to be used for registering counter values.
After adding the Checklist, modify the external id like this:
OBS! This is necessary to make the automatic collection of values work.
Set up automatic service for fetching values
The service "Counter Value Fetcher" must be enabled to get the values for checklist and Fleet System assets. You need to define the frequency for fetching values. Normally once a day is sufficient, but any frequency may be defined. When using Handyman Cloud, our support will set this up for you.
Creating the next service visit
The system automatically calculates the date for the next service visit when the list is displayed.
Use the buttons in the counter list to create the service-order for the next visit. The created order will follow the rules for automatic generation of service orders defined in the contract. This means that preferred technician for the equipment, order categories and other settings will be used for the created order.
The service interval will be added to the next service value so that it is ready for the next services to come.
Postponing a service visit
If you choose to postpone the service, the service interval value will be added to the next service value without creating an order.
Adjusting collected values
Values collected with checklists or entered manually, can be adjusted directly in the list of values. Inspect the graph to see if the corrected value is as expected.
If a value is coming from a Fleet Asset sensor it cannot be adjusted.
Using multiple counters for an Equipment
Some equipment may have several sensors that can collect usage data. Very often these equipment parts will have independent service intervals and therefore require separate counters.
You can add extra counters to an equipment. Each extra counter must have a number/id. This is used in the checklist to connect the value to the correct counter.
Update checklist for value registration
The standard checklist has a list of standard numbers from 2 to 4. It is recommended to use the same numbering for extra counters on all equipment. You can use any value, but then you should adjust the list of values in the checklist.
Add the used numbers to the list of the of the first checklist point, so that the user easily can select the correct number/id for the value registration. The value fetcher service will use this number to connect the checklist to the correct counter on the equipment.
If you only use automatic sensor values from Fleet System, this number is not necessary.