Introduction
It may happen that orders imported from Handyman cannot be processed by the extension:
- Creation of the order fails
- Update of the order fails
Identify records having errors
If processing has failed, this is shown in the inbound order list:
- Checkbox Processing Error is active
- Text is shown i red font
- The actual error is shown in the field Processing Error Text. If a standard BC error has occurred, the standard BC Error message is shown here.
Correcting errors
- Open the inbound order card
- Do the required correction - either on the inbound order card or on other places in BC (e.g. for missing basic data/settings)
- Use the action "Reset update error"
- Continue processing the order as usual:
- Use the action "Update Order"
- Use the action "Re-Export"
Hints for correcting typical update errors
| Error message | Recommended correction |
| Menge muss positiv sein | Service orders in BC do not accept negative quantity. You must set a positive quantity or delete the line. If negative quantity has been used in Handyman to correct already synchronized entries you may achieve the correction by correcting the original entry and deleting the line with the negative quantity. |
| Das Feld 'Handyman Hauptteilnehmer ID' ... | The main participant used in the Handyman order cannot update the field Main Participant in the BC order. Make sure that there is a resource for the Handyman Main Participant having "Export to Handyman" = true |
| Das Feld 'Verkäufercode' der Tabelle Servicekopf... | The official in charge used in the Handyman order cannot update the field Sales Person on the BC order. Make sure that there is a Purchaser / Sales Person for the Handyman Official in charge having "Export to Handyman" = true. |
| Das Endzeit kann nicht ... |