When is remote assistance needed?
GSG Handyman Support uses remote assistance to troubleshoot issues that cannot be resolved through logs or screenshots alone. A support agent connects to your server or PC to observe the issue directly in Handyman Office or the underlying system configuration.
How do I set up remote access for GSG Handyman Support?
- Download TeamViewer from the link below and install it on the PC or server where Handyman Office is installed:
Download TeamViewer - Open TeamViewer — your ID and a temporary password appear
- Share these with the GSG Handyman support agent
- The agent initiates the connection — a prompt appears on your screen asking you to confirm
- Accept the connection to start the remote session
You can see everything the support agent does during the session and can terminate the connection at any time by closing TeamViewer.
Is there a difference between Handyman Office and Handyman Mobile remote assistance?
Yes. This article covers remote access for Handyman Office on a PC or server. For Handyman Mobile remote assistance on a tablet or phone, see Remote assistance for Handyman mobile users.