This article answers common questions about the integration between Handyman and BusinessNXT, covering how orders, time registrations, categories, and employee setup are synced between the two systems.
Why can't an employee log in to Handyman?
Every employee must have a unique email address set up in Business NXT, as this email address is used for login in Handyman. If login fails, check that the employee has a unique email address registered in Business NXT.
Does an employee need to be linked to anything else in Business NXT?
Yes. An employee should always be connected to a Department in Business NXT.
How does time and material registration from Handyman Office/Mobile end up in Business NXT?
Orders created in Handyman Office/Mobile — including hours, costs, and material registrations — are exported to Business NXT automatically.
Do I need to create Orders manually in Handyman if a Sales Order already exists in Business NXT?
No. Sales Orders created in Business NXT are automatically imported into Handyman via webhooks.
How are Projects handled between the two systems?
Projects in Business NXT are imported into Handyman as Order categories.