Introduction
Anyone can upgrade Handyman Office either manually or automatically through automatic updates. However, we would recommend that you seek help from an IT partner or GSG Handyman if you have multiple servers, such as Application Server, Terminal Server, DMZ, etc. The upgrade process is initiated from the server where the main installation of the Handyman Office is located.
When a new version is released, we provide a limited period for manual upgrades before making the version available for automatic updates.
This article provides instructions on how to manually and automatically upgrade Handyman Office.
Getting Ready
Before starting a Handyman Office upgrade, it is crucial to become acquainted with the following:
- Users cannot use Handyman Office during the upgrade, but mobile users can continue working. However, they won't be able to synchronise their devices until the upgrade is completed.
- All integrations with Handyman need to be manually stopped.
- Customers with customizations should check with GSG Handyman and any relevant third party if additional work is needed for the customizations to work after the upgrade.
- Handyman services (Synchronisation Server, FileImport, JobAgent) will be automatically stopped during the upgrade and must be manually restarted from the ControlCenter once the upgrade is complete.
- Terminal servers need to be put into installation mode: https://support.microsoft.com/nb-no/help/252330/when-you-toggle-terminal-services-to-application-server-mode-some-prog
- All users who have locally installed Handyman Office on their PC (not via Terminal Server / Citrix, etc.) need to upgrade their version, which will be done automatically when they log on to Handyman.
- If you have SQL Server Express or Foundation Edition, know their limitations. After upgrading from version 795 sp2 or older to Handyman version 8 and later, the database will grow by approximately 20%. SQL Server Express has a limit of 10 GB, so if the Handyman database exceeds this limit after the upgrade, Handyman Office won't function properly. If this is a concern, don't hesitate to get in touch with Support for assistance.
How to Manually Upgrade Handyman Office
- Please contact Support to get the setup file.
- Download the setup file to your PC or Application Server.
- Right-click on the setup file and choose "Run as Administrator."
- Follow the instructions by clicking "Next".
- The final step is to upgrade the database. A list of all upgraded clients Handyman shows. This step may take some time, depending on the hardware and size of the database(s). This upgrade process only occurs when the main installation is upgraded. The database will already be upgraded when other Terminal servers or local users upgrade their installations.
- You will receive a message once all tasks are finished indicating that the installation is complete.
- Restart the server after the installation process.
Upgrade Handyman Office Automatically
- Open Handyman Office and click on the information icon.
- Click on the "Check for new version" link.
- Follow the procedure to complete the upgrade.