Starting from Handyman Office version 9.8.1, only MS SQL version 2016 or newer is supported. This version was released in August 2023.
It's important to note that we no longer provide support for MS SQL Server 2008 as of January 1, 2020. You can find more information here.
Why are we making this change?
By removing compatibility with older MS SQL versions, we can take advantage of better performance, stability, security, and new features. Additionally, Microsoft will no longer provide support for previous versions.
Based on the above, we recommend checking the version of your MS SQL Server before upgrading to Handyman Office.
Questions & Answers
How can we determine the version of our MS SQL Server? If you have access to Handyman ControlCenter, you can find this information under the "SQL Server" tab:
If you don't have access to Handyman ControlCenter, please contact your ASP/IT provider.
If we have an older version of MS SQL Server before 2016, does that mean we can't upgrade to Handyman Office version 9.8.1? Yes, that's correct. The upgrade is only possible with MS SQL Server 2016 or later. If you attempt to upgrade with an older version, you will receive an error message and the upgrade will be canceled.
Can we upgrade MS SQL Server ourselves? Yes, but we recommend that the upgrade is performed by GSGroup or qualified IT personnel. If you try to upgrade on your own and encounter any issues, please contact GSGroup. Assistance for self-upgrades is not covered by support and maintenance and will be invoiced separately.
If we have MS SQL Server Standard, what should we do? GSGroup only assists with upgrading MS SQL Server Express. For other versions, you should contact the vendor from whom you purchased the license.
Can we move our database to another SQL installation? Yes, but the actual migration of the databases must be assisted by GSGroup. Please contact us for a quote.
If you have MS SQL Server Express and would like GSGroup to handle the upgrade of MS SQL Server and/or Handyman Office, please contact Support by email at support@gsgroup.no for a quote.