The module gives you automatic messages by SMS and e-mail both internally and to your customers.
This ensures effective customer communication
The Handyman Event module introduces a completely new dimension in your customer and order management, namely automatic notifications by SMS and e-mail to given internal and/or external recipients.
The module provides you as a user with a support function by helping to remember the small and large tasks of the working day. In addition to providing a pleasant reminder that tasks are due, these can also automatically escalate to others in the company. Useful information about important tasks that are not taken care of due to unforeseen events, such as illness.
Do not wait for the customer to call and remind you of the tasks that should have been carried out. Work in advance and ensure that the customer is well informed along the way. You do not need to spend unnecessary time following up on routine tasks in the organization. Handyman gives you an overview of what requires your attention. In addition, the system warns if something is damaged so that it is forgotten.
For service and office personnel, this is a tool to better keep track of the tasks to be carried out, and ensures that the most important ones are prioritized first.
Events are organized in templates that can be linked to the order categories in Handyman. In this way, communication can be adapted according to the type of assignment. Together with the service module, the event module can be used to document how SLA agreements (service level agreements) are fulfilled.
On the order, you have an overview of how things are going in relation to the requirements that apply to the order, and users in the field will be notified when events occur or deadlines are approaching.
Handyman Office is immediately updated with the latest status so that you can easily follow what is happening.