Events can be used for one way communication with customers, Handyman Mobile user, or other parts of the organization.
Using the different conditions as triggers you can automate several processes.
- Create a milestone, point for follow-up, time stamp of a specific Event.
- Send an automated and customized SMS or email to a customer contact, or internal contact.
- Library of events, and which events are to be used in certain situations, can be configured by the Office coordinators.
- Event-templates can be combined with orders of the same Service order groups.
- Using the Activity settings it is possible to postpone deadlines for Events according to a defined time schedule and avoid sending reminders on holidays and weekends.
Events can result in:
- A mark/notification in the Handyman Office order interface, in the Handyman Today-plugin for events, or in the Handyman database available for customized reporting.
- An SMS with a customized text to a list of recipients
- An Email with a customized text to a list of recipients
Event texts can include dynamic text segments so information from the specific order can be inserted in the subject or body of the email or text message.
It is a library of event action types. Each type has its own characteristics and can be combined in each event to form a variety of communication and follow-up plans.
Event actions can either be triggered manually, by Office or Mobile users, automatically, or relative to previous event action.