Which sites and equipment can I see in Handyman Mobile?
In Handyman Office, sites and equipment you can assign to specific departments. Your equipment list in Handyman Mobile shows all entries that meet either of these conditions:
- The site or equipment is not assigned to any department (visible to all users)
- The site or equipment is assigned to your department
Equipment assigned to a different department does not appear in your equipment list unless it is linked to one of your orders.
What if an order contains equipment outside my department?
It is possible for an administrator to assign an order to you that includes equipment your department does not normally have access to. In this case:
- The equipment does not appear in the main equipment menu
- You can access full site and equipment details through the order menu
- Depending on your permissions, you can view equipment details, edit the equipment, and review its service history
- The service history shows all orders for that equipment, regardless of which department they belong to
Why can I not find a specific piece of equipment in the equipment menu?
If you cannot find equipment you expect to see, check the following:
- The equipment may be assigned to a different department — contact your administrator to request access if needed
- If the equipment is linked to one of your orders, access it through the order screen instead of the equipment menu
- Synchronise your device to ensure you have the latest data from Handyman Office
What are the related equipment features?
- NFC tagging — Tag equipment with an NFC sticker to find it instantly by tapping your phone against the tag (Android and iOS 13+). See Tag and scan equipment with NFC in Handyman Mobile.
- Live position — If fleet management is enabled, view the current GPS location of equipment on a map. See View live equipment position on the map.
- Reference value history — Track measurement readings over time and compare against baseline reference values. See Track measurement reference values in equipment service forms.